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RA 14h 29m 43s · Dec −62° 40′

Community

- [Overview](https://nextlevelbuilder.io/policies)
- [SHIP Policy](https://nextlevelbuilder.io/policies/ship-policy)
- [Contributor Policy](https://nextlevelbuilder.io/policies/contributor-policy)
- [Membership Tiers](https://nextlevelbuilder.io/policies/membership-tiers)
- [Onboarding Process](https://nextlevelbuilder.io/policies/onboarding)
- [Violation Policy](https://nextlevelbuilder.io/policies/violations)

Legal

- [Terms of Service](https://nextlevelbuilder.io/policies/terms)
- [Privacy Policy](https://nextlevelbuilder.io/policies/privacy)
- [Refund Policy](https://nextlevelbuilder.io/policies/refund)
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All policies▾

Community

- [Overview](https://nextlevelbuilder.io/policies)
- [SHIP Policy](https://nextlevelbuilder.io/policies/ship-policy)
- [Contributor Policy](https://nextlevelbuilder.io/policies/contributor-policy)
- [Membership Tiers](https://nextlevelbuilder.io/policies/membership-tiers)
- [Onboarding Process](https://nextlevelbuilder.io/policies/onboarding)
- [Violation Policy](https://nextlevelbuilder.io/policies/violations)

Legal

- [Terms of Service](https://nextlevelbuilder.io/policies/terms)
- [Privacy Policy](https://nextlevelbuilder.io/policies/privacy)
- [Refund Policy](https://nextlevelbuilder.io/policies/refund)
- [Cookie Policy](https://nextlevelbuilder.io/policies/cookies)

Community

# Violation Policy

How commitment and conduct violations are handled, community refunds and the right to appeal.

Last updated 2026-10-13

## General Principles

NLB follows a "Fair but Firm" policy — fair to all members, but serious about commitments.

"We don't want to remove anyone. We want everyone to SHIP."

## Types of Violations

SHIP violations:

- Minor: 2–3 posts/month
- Moderate: 1 post/month
- Severe: No posts at all
- Critical: No posts for 2 consecutive months

Feedback violations:

- Minor: Miss 1–2 weeks/month
- Severe: No submissions for the whole month or fake submissions (".", "ok", spam)

Code of Conduct violations:

- Spam, off-topic, disrespectful behavior
- Causing conflict, toxic behavior
- Harassment, discrimination

## Automated Enforcement Process

The system automatically tracks SHIP count, feedback submissions, and consolidates every 45 days.

At review time:

- Pass: Sufficient SHIP + Feedback + Discord activity → Membership continues
- Fail: Auto-revoke Discord access, revoke credentials, send notification email, process 100% Refund, add to 45-day waiting list

## Fast Track (Immediate Action)

Some violations are handled immediately without warning:

- Harassing other members → Immediate termination
- Spam, advertising, scam → Terminate + Permanent ban
- Violating laws → Terminate + Report if needed
- Fake identity → Terminate + Permanent ban
- Leaking internal information → Terminate + Legal review

## Refund Policy

100% Refund when:

- Terminated due to commitment violations
- Voluntarily leaving within the first 45 days
- NLB ceases operations

Pro-rata refund: Voluntarily leaving after 45 days (based on remaining time)

No refund: Permanently banned due to serious violations, or membership period has ended

## Right to Appeal

If you believe the decision was unfair:

1. Reply to the termination email with your appeal reason
2. Admin reviews within 7 days
3. If unsatisfied, escalate to Co-founders
4. Final decision within 14 days

Required: Specific reason for appeal, evidence (if any), proposed resolution

Questions about a policy? Email hello\@nextlevelbuilder.io.

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