Violation Policy
General Principles
NLB follows a "Fair but Firm" policy — fair to all members, but serious about commitments.
"We don't want to remove anyone. We want everyone to SHIP."
Types of Violations
SHIP violations:
Feedback violations:
Code of Conduct violations:
Automated Enforcement Process
The system automatically tracks SHIP count, feedback submissions, and consolidates every 45 days.
At review time:
Fast Track (Immediate Action)
Some violations are handled immediately without warning:
Refund Policy
100% Refund when:
Pro-rata refund: Voluntarily leaving after 45 days (based on remaining time)
No refund: Permanently banned due to serious violations, or membership period has ended
Right to Appeal
If you believe the decision was unfair:
1. Reply to the termination email with your appeal reason
2. Admin reviews within 7 days
3. If unsatisfied, escalate to Co-founders
4. Final decision within 14 days
Required: Specific reason for appeal, evidence (if any), proposed resolution